1. Placing Orders
1.1. When placing an order on the AutoLuxury website, you agree to provide accurate and complete information, including your name, contact details, and payment information.
1.2. The availability of the selected cars is subject to confirmation, and AutoLuxury reserves the right to cancel or modify orders if the chosen vehicle is unavailable.
2. Payment Methods
2.1. AutoLuxury accepts various payment methods, including cash, non-cash payments, and credit cards (Visa, MasterCard, Maestro, American Express).
2.2. Payment details and transactions are handled securely, and AutoLuxury does not store your payment information.
3. Refund Policy
3.1. Refund requests for cancellations or modifications to reservations are subject to AutoLuxury’s review and approval.
3.2. Refunds, if approved, will be processed through the original payment method and may take a certain period to reflect in your account.
4. Cancellation and Modification
4.1. Cancellation or modification of reservations should be made within the specified time frame, as communicated during the booking process.
4.2. Late cancellations or modifications may result in charges or fees, and AutoLuxury reserves the right to enforce its cancellation policy.
5. Vehicle Rental Agreement
5.1. Upon receiving the reserved vehicle, a rental agreement will be drawn up at the AutoLuxury office in Kiev or provided at the client’s address.
5.2. The client must provide necessary documents for identity verification, including a Ukrainian passport, TIN, regular passport, and driver’s license.
6. Contact Information for Inquiries
6.1. For any inquiries, order adjustments, or refund requests, you can contact AutoLuxury using the following contact details:
7. Changes to Orders and Refund Policy
7.1. AutoLuxury reserves the right to modify the Orders and Refund Policy at its discretion. Any changes will be effective immediately upon posting on the website.
By placing an order on AutoLuxury’s website, you acknowledge that you have read, understood, and agreed to the Orders and Refund Policy outlined above.
